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Refund Policy

Simple, 30-Day Returns

If you’re not happy, we’re not happy. We’ll gladly accept returns of items that are unworn, unwashed, and in their original packaging within 30 days of delivery. In order to receive a full refund, we ask that your returned items be intact and free of any signs of wear. Considering the intimate nature of our merchandise, Health Code Regulations prohibit us from accepting the return of items which have been opened.

Please allow up to 1 week to fully process your return.

Steps

  • Simply fill out the Return Form included with your order, found on the back of the invoice.
  • Replace the item in the packaging in which it was received.
  • If the item was shipped to you in a box, please return it to us in a box. If you do not have the original box, please use a sturdy box to prevent in transit damage to the item. We are not responsible for damage to products in transit back to us.
  • To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured, and traceable method (such as UPS, FedEx, Certified mail or another method) where you receive a shipping slip that can be used to trace the delivery. Overnight shipping is not necessary.
  • Please write your order # on the outside of the shipping box or envelope so we can process your return faster.
  • Address package according to the instructions on your return form.

We are here to assist you in finding the perfect fit and product! Send us an email at customercare@freshpair.com or call (347) 472-1242

Terms & Conditions

Original shipping and handling fees are not refundable. Items returned after 30 days and/or fall outside the return guidelines will be accepted at our discretion and issued store credit.

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